= Trac Support = Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac. There is also an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there. Before you start a new support query, make sure you have done the appropriate searching: * in the project's [trac:TracFaq FAQ] * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! ---- See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]
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